By placing an order on our website, you are agreeing to the following terms and conditions:

Product Availability & Substitutions

  • It will take us a day or two to update the in stock items in our website, if the item that you order is unavailable; we will contact you immediately by phone or send you an email. But if we cannot reach you, we will wait for your reply before we deliver your order.
  • Some items in our website are for Metro Manila areas only, but if the customer purchases any of those items and the address of the recipient is in the Provincial area we will automatically replace it with an item with the same or greater value.
  • Balloons, Cakes, Food, Tulips & Sunflowers are not possible for Provincial Delivery but we can consider to deliver those items if your recipient’s address is located in nearby provinces and you avail the “special delivery” with the minimum amount of P3,000.
  • Weather conditions and regional areas affect flower supply, specific type and color of flowers in an arrangement may not always be readily available, substitution is necessary especially for provincial or international deliveries.
  • Specific color, size and type of flowers and fillers may not always be available. Therefore, comparable substitutions may be necessary. Customer will be notified if order is place at least 3 days before the delivery date.
  • Specific color and type of wrappings and ribbons may not always be available. Therefore, comparable substitutions may be necessary. Customer will be notified if order is place at least 3 days before the delivery date.
  • Specific color, type, shape and size of basket and vases may not always be available. Therefore, comparable substitutions may be necessary. Customer will be notified if order is place at least 3 days before the delivery date.
  • Specific color, shape and type of balloons may not always be available. Therefore, comparable substitutions may be necessary. Customer will be notified if order is place at least 3 days before the delivery date.
  • Specific color of stuffed toys may not always be available. Therefore, comparable substitutions may be necessary. Customer will be notified if order is place at least 3 days before the delivery date.
  • Specific brand and flavor of chocolates, cakes and wines may not always be available. Therefore, comparable substitutions may be necessary. Cakes and wines are available in Metro Manila only.
  • Flower designs may vary depending on the type of wrapping materials and containers that are available.
  • For Grocery and Fruit Basket – Each selection is custom made and substitutions may be necessary. Your order will be produced as closely as possible to the picture. Grocery and fruit baskets are available in Metro Manila only.
  • Always have second choice in color of flowers.

Additional Terms & Conditions

  • Please double check complete and accurate DELIVERY INFORMATION NEEDED PROVIDED to avoid delay of DELIVERY and for us to accurately process your order.
  • Sender is responsible for providing accurate and complete delivery information. Any delay or non-delivery due to sender’s incorrect delivery information, sender will still be charged.
  • Orders will be verified, validated and confirmed only once settlement of full payment will be confirmed.
  • Flower arrangements posted in our website may vary. Colors of flowers, kinds of vases & shapes/designs of balloons may not always be available or meet our customer’s quality standards. In that case, substitutions may occur with an equal or higher value to deliver the flowers on time. Roses are available every day in red, white and fuchsia pink color.
  • On the noted special occasions like Mother’s Day and Valentine’s Day our suppliers increase their prices due to high volume demand in that case we also opt to increase our prices but we will return to regular price after that covered occasions.
  • Minimum amount is required for outside Metro Manila or Provincial delivery areas. NO provincial deliveries on Sundays and Holidays, Mother’s Day and Valentine’s Day. We do not commit time of delivery during Mother’s Day and Valentine’s Day.
  • If requested, sender will be notified after delivery of flowers to recipient.
  • No cancellation a day before the desired delivery date. For any changes or special request contact us immediately. No return, no refund for product quality problem if the delivery address given by the sender is incorrect, re-route delivery address by sender’s request, not being present or no one else can receive the flowers in behalf of the recipient at the delivery address and improper handling of flowers by the recipient. Please understand that our product is perishable, to avoid these incidents please provide accurate delivery details.
  • Additional P300.00 DELIVERY FEE for the re-routing of deliveries to a different location or recipient.
  • Refusal of delivery of flower arrangement by the recipient is still considered as valid delivery.
  • We will not liable for delays or non-delivery due to natural calamity and weather conditions or other reasons beyond our control.
  • We replace flower delivery without charge if it is company’s fault. However, complaints will be entertained within 48 hours only from the time of delivery.

DISCLAIMER

  • Please understand that our products are perishable, and any delays may affect the product.
  • Our flowers only last 1 to 5 days depending on the weather and room temperature.
  • We try but do not commit to exact delivery times due to congested and unpredictable nature of traffic.
  • We are not accountable for delays or non-delivery due to any fortuitous event or other reasons beyond our control.